WEB SHOP ORDERS RETURNS POLICY

HOW TO RETURN A WEB SHOP PURCHASE

At the shop for free returns. L’Usine Bleue Nytorgsgatan 36 11640 Stockholm Sverige/Sweden – Bring the original receipt with you.

Or by mail/carrier

  1. Fill in the return (included your order package or download it here) and put it inside your return package
  2. Re-package your un-used items carefully (with the labels on) to protect it during shipping
  3. Send the package to: L’Usine Bleue Nytorgsgatan 36 11640 Stockholm Sverige/Sweden – +46 70 880 88 81
  4. Send an e-mail to returns@lusinebleue.com to let us know if you’re returning or exchanging. Please add your tracking number.

1- Return timeline – 14 days

You need to have the returned package sent within 14 days from your delivery day. We strongly recommend using a registered mail or carrier (rekommenderat brev) to make sure you can track your package all the way to us.

International returns If a returned item is shipped internationally, mark it as “RETURNED GOODS” and clearly indicate your order information to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.

2 -Return responsibility:

  • Please note that all shipping processes are under your responsibility and supervision until the return package is received by us at the shop (L’Usine Bleue Nytorgsgatan 36 11640 Stockholm Sverige/Sweden)
  •  L’Usine Bleue ab is not responsible for return packages that are in transit, held in customs or for other reasons not delivered to us.
    A tracking number helps us to avoid some of the carriers most flagrant errors – you are still responsible for the return package until we (l’Usine bleue) receive it.
  • You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in an unused condition, and in their original box and/or packaging.

3- Exchange charges:

  • for size exchanges we will need to charge you for the second delivery.

4-Refund shipping charges:

  • In case of a refund, Shipping cost will be subtracted from your refund amount (not in case of free shipping)

5-Depreciation:

  • If the product is used or damaged, we reserve the right to deduct ANY depreciation in value when refunding the product.

6-Article in sales/Last chance

  • All sale or discounted merchandise is final sale and cannot be exchanged or returned.

7- NB: Regarding returning article(s) bought or picked up in our physical shop in Stockholm

  • We have a 7 days free return policy and a 30 days exchange policy (see art:5 and 6)

 

 

L’Usine Bleue AB
Nytorgsgatan 36- 11640 –
Stockholm – Sweden
(org . 559217-0921)