Returns Policy - L'Usine Bleue

The EU 14‑day right of withdrawal applies only to consumers located in the EU/EEA.

HOW TO RETURN A WEB SHOP PURCHASE

At the shop:

L’Usine Bleue

Nytorgsgatan 36

11640 Stockholm

Sverige/Sweden.

Please bring the original receipt.

By mail/carrier

Fill out the return form (including your order package for EU/EEA orders) and put it inside your return package

Re-package your unused items carefully (with the labels on) to protect it during shipping.

Send the package to:

L’Usine Bleue
Nytorgsgatan 36

11640 Stockholm

Sverige/Sweden

+46 70 880 88 81

Send an e-mail to eshop@lusinebleue.com to let us know if you’re returning or exchanging. Please add your tracking number.

1 -Return timeline – 14 days

The EU 14‑day right of withdrawal applies only to consumers located in the EU/EEA

You need the returned package sent back within 14 days from your delivery day. We strongly recommend using a registered mail or carrier to make sure you can track your package all the way to us. We will not accept returns after the 14 days have passed without a mail confirmation from us (eshop@lusinebleue.com).

2 -Return responsibility:

Please note that all shipping processes are under your responsibility and supervision until the return package is received by us at the shop (L’Usine Bleue, Nytorgsgatan 36, 11640 Stockholm, Sverige/Sweden - eshop@lusinebleue,com – +46 70 880 88 81

L’Usine Bleue AB is not responsible for return packages that are in transit, held in customs or for other reasons not delivered to us.

A tracking number helps to avoid carrier errors – but you are still responsible for your return package until we (L’Usine Bleue) receive it.

You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in an unused condition, in their original box and/or packaging with labels on.

3 –No Returns from Outside EU/EEA

NO RIGHT OF WITHDRAWAL FOR NON‑EU / NON‑EEA ORDERS

For orders delivered outside the European Union (EU) / European Economic Area (EEA), no statutory right of withdrawal applies.

Returns are accepted only in cases of defective, damaged, or incorrect items, and are subject to the conditions below:

The customer must contact L’Usine Bleue in advance at eshop@lusinebleue.com and obtain prior written return authorization before sending any goods back.
Any return sent without prior authorization will be refused and may be returned to the sender at the customer’s expense.
All return-related costs, including shipping, duties, taxes, and any additional charges, are borne exclusively by the customer.
L’Usine Bleue shall not be responsible for any costs incurred due to unauthorized returns.

Any return accepted outside the EU/EEA is made on a discretionary basis only and does not constitute any legal obligation on the part of L’Usine Bleue.

4 -Exchange charges:

For size exchanges we will charge for the second delivery.

Size exchanges are available only for orders delivered within the EU/EEA. Orders outside the EU/EEA are not eligible for size exchanges.

5 -Refund shipping charges:

In case of a refund, shipping cost will be subtracted from your refund amount (not in case of free shipping).

6 -Depreciation:

If the product is used or damaged or labels or boxes are lost, we reserve the right to deduct any depreciation in value when refunding the product.

7 -Article on sales/last chance:

All sale or discounted merchandise is final sale and cannot be exchanged or returned.

8 -No free returns are offered

Return shipping costs are borne by the customer, except where items are defective or not in conformity, or where required by law.

9 -NB:

Regarding returning article(s) bought or picked up in our physical shop in Stockholm.

We have a 7 days free return policy and a 30 days exchange policy.