Yes — almost everywhere on the globe. We typically use DHL or UPS for shipments within Sweden and Europe, and UPS for international orders.
Enter your address at checkout to see shipping options and pricing. Not sure we ship to your location? Just ask us at eshop@lusinebleue.com.
Estimated delivery times:
Sweden/Europe: 2–4 working days
USA/Canada/Rest of World: 5–10 working days
We usually send your order to a local pickup point, especially in cities, to avoid the risk of lost or stolen parcels.
We do — for orders above:
For everywhere else, shipping is calculated fairly based on the actual cost from our carrier.
Will I have to pay customs duties?
Customs duties, local taxes, and carrier handling fees depend on your delivery country. These charges are set by local authorities and carriers, are beyond our control, and are not included in our prices or shipping costs unless stated otherwise.
To make it easier to understand the potential costs, we offer an Import Duties Estimator.
You can find it under the INFO section or access it directly here:
https://lusinebleue.com/shipping-duties
We recommend checking with your local customs authority or courier before placing an order for exact details.
We aim to make returns as clear and straightforward as possible. Your right to return depends on where your order is delivered.
Orders delivered within the EU/EEA
You may return your order within 14 days from the day you receive the item.
How to return
• The item must be sent back within 14 days from the day you receive the item.
• You must notify us of your intention to return before sending the item, by emailing returns@lusinebleue.com.
• A return is considered made on time if the item is handed over to the carrier within 14 days from delivery, even if it reaches us later.
Return conditions
• Items must be unworn, unused, and in their original condition, with all tags attached.
• Shoes must be returned in their original box.
• Return shipping costs are borne by the customer.
• Any additional costs incurred by us, such as customs duties, taxes, or handling fees, will be deducted from the refund.
• The customer is responsible for the order during the entire return shipment. Responsibility transfers to us only once the returned item has been delivered to our premises.
Additional information
• We reserve the right to make deductions for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the item.
• Refunds are issued once the return has been received and inspected.
Orders delivered outside the EU/EEA
We do not accept returns for orders shipped outside the EU/EEA.
Sorry, no. Sale items are final — not returnable or refundable.
We process returns within 7 business days after we receive the item. Refunds usually appear on your account within 4–7 days.
If paid via Stripe, the refund may take up to 12 days, depending on your bank.
Yes — you’re always welcome. In the shop, we offer:
You can find a size guide below the products.
Turn your phone to be able to see it entirely or use a computer.
Do not hesitate to contact us again if it's not clear enough.
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